Safe mode does ask for a password, but it never accepts it. I tried it with safe mode and networking as well, I can connect to the internet but the default account still won't accept the password (which is a Microsoft account). If this doesn't work, try the following:įor some reason the local accounts don't show up, I tried enabling the default 'Administrator' account and a local account with Administrative privileges so I could make changes in safe mode. Just press the Enter key to continue the boot procedure. If you never created this password previously, when asked for it safe mode don't enter anything into the password field. I tried to install ESET Smart Security Premium from the website (30 day trial) to see if I can override the previous installation and it says this:Īre you trying to enter your PIN here? You have to use the password associated with default local admin account not the PIN number. Do I need to manually uninstall old versions once its life cycle ends, install the new versions and enter my license key per every major release? I was under the assumption once updates for new versions were available, ESET programs detected them and downloaded them automatically. I was going to uninstall the old version, install the new version and try inputting my license key to see if it goes through. I just tried to uninstall the old version off my desktop and it stops in the middle of the process telling me I don't have access to the key (likely because it expired). I always use the official ESET website as well. It was definitely a license for that product that I upgraded to 2 devices for. The version on my laptop is version 11.0.159.5 (License information -> ESET Smart Security Premium). Sure enough it is the outdated version 9, makes sense since my desktop was in storage for 3 years without being used. As such, I don't see how you could have purchased an upgraded license for it. But again, it shows end-of-life as of 12/2019. I suspect that what you purchased perhaps is a two seat license for Internet Security? I know Eset Smart Security 9 is the last version supported on Win XP. I also just noticed that you are attempted to upgrade Eset Smart Security 9.
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